Narjes Jamali; Mehdi Mardaneh Khameneh
Volume 3, Issue 10 , October 2016, , Pages 623-634
Abstract
Today performance evaluation is known as an inevitable part of management knowledge; in such a way that it can help an organization to consume sources and facilities in an optimum way and also achieve its goals and strategies. In this paper for evaluating the performance of aircraft maintenance unit ...
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Today performance evaluation is known as an inevitable part of management knowledge; in such a way that it can help an organization to consume sources and facilities in an optimum way and also achieve its goals and strategies. In this paper for evaluating the performance of aircraft maintenance unit in Iran, Balanced Scorecard (BSC), a strategic management method for performance measurement using a set of financial and non-financial performance metrics, and Fuzzy Multiple Criteria Decision Making (FMCDM) has been used. 26 criteria for performance evaluation in four BSC perspectives by help of maintenance unit’s experts have been specified. The criteria’s weights via Fuzzy Analytic Hierarchy Process (FAHP) method by using Fuzzy Preference Programming (FPP) approach determined and finally fuzzy VIKOR method has been used to measure the performance of three aircraft maintenance units. Results of research shows that FAHP-FVKIOR evaluation method by BSC can be a useful tool for optimum measuring of performance.
Narjes Jamali; Mohammad Reza Feylizadeh
Volume 2, Issue 9 , September 2015, , Pages 977-993
Abstract
In a competitive environment changes rapidly occur therefore managers of organizations facing some challenges such as identifying important factors affecting organizational optimum usage of available resources. Thus, organizational performance evaluation is a crucial task to do and sensitive process ...
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In a competitive environment changes rapidly occur therefore managers of organizations facing some challenges such as identifying important factors affecting organizational optimum usage of available resources. Thus, organizational performance evaluation is a crucial task to do and sensitive process in any industry. The objective of this study is to construct an approach based on the balanced scorecard (BSC) and fuzzy analytic hierarchy process (FAHP) for evaluating the aircraft maintenance department in Iran. The BSC concept is applied to define the hierarchy with four major perspectives (i.e. financial, customer, internal business process, and learning and growth), and performance indicators are selected for each perspective. A Fuzzy AHP (FAHP) approach is then proposed in order to tolerate vagueness and ambiguity of information. A FAHP information system is finally constructed to facilitate the solving process. The results provide guidance to the aircraft maintenance department in Iran regarding strategies for improving department performance. The results show that financial indicator (0.305) and learning and growth indicator (0.255) have higher impacts on the objective. The constructed information system is suggested to be a good tool for solving other multiple-criteria decision-making problems.